Nationality of an aplicant

 Either Japanese Not Japanese

Working Address

 Japan  Not Japan
Application Expired - 募集期間終了
Job ID : 22665
This job ad has been posted over 60 days ago...


Full-time German/Spanish/French/Russian/Brazilian Portuguese CS Agent

at Keywords International

Nationality of an applicantNot set
Details of the jobGame User Support
Working address4-33-10 Yoyogi, Shibuya, Tokyo
RequirementsEnglish: Business Level
Wage1,000yen / hour + Transportaion
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Keywords International, a leader in video game localization and testing, is searching for a spassionate customer support agents to work in the exciting game industry.

The CSR serves customers by providing product and service information; resolving product and service problems.

The CSR has the following tasks:

-      Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

-      Searches internal documentation and consult colleagues to answer customer’s questions and/or problems

-      Provides support by email, chat and/or phone (as requested by the project)

-      Ensures quality of his/her answer by proofreading his messages

-      Escalate questions and comments when answer is not listed

-      Prepares daily activities report

-      Collect information about the product and escalate it to the developer

-      Attends meeting with client if needed

-      Ensure work computer is up to date and can run requested software

-      Assists team members to find answer

-      Helps forming new agent if requested

-      Works with QA Specialist to improve quality of services and products






-   Interest in video game

-     Excellent linguistic skills

-     Working permit in Japan



-      Customer support experience

-      Experience in the video game industry



Initial working hours will be 10 AM to 7 PM (from Monday to Friday except Japanese national holidays)

Recent jobs at Keywords International
Full-time Chinese Player Support Agents Wanted at Keywords International 10-Dec-2019
Part-time Native Canadian French Game Testers Wanted (Kudanshita) at Keywords International 21-May-2019
Full-time Chinese Player Support Agents Wanted at Keywords International 27-Mar-2019
Full-time Spanish/French/German/Brazilian Portuguese/Korean/Japanese at Keywords International 24-Aug-2016


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Published at 2020-05-31
Viewed: 3631 times
Job ID : 22665