Nationality of an aplicant

 Either Japanese Not Japanese

Working Address

 Japan  Not Japan
Job ID : 27732
This job ad has been posted over 60 days ago...


Full-time Chargé(e) de sites e-commerce et relation client.

at Ryan

Nationality of an applicantNot set
Details of the jobVenez travailler à Kyoto dans une entreprise innovante et internationale. Animation de nos sites Ecommerce, Gestion de projet, Webmarketing. Possibilité de sponsoriser visa de travail.
Working addressBento&co Kyoto | 弁当箱専門店, Yaoyacho (Rokkakudori), Nakagyo Ward, Kyoto, Kyoto Prefecture, Japan
RequirementsFrench Native Level
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Description   Venez travailler à Kyoto dans une entreprise innovante et internationale.Animation de nos sites Ecommerce, Gestion de projet, Webmarketing.Possibilité de sponsoriser visa de travail.

Customer Service & Content Management Specialist

Job Description:

Get in on the ground floor with a VC funded startup and an established e-commerce business in Kyoto. Opportunity to build a range of new skills in a growing, dynamic business.

Main Responsibilities:

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Identify customer pain points and develop strategies to resolve concerns

Build sustainable relationships of trust through open and interactive communication

Go the extra mile to provide a consistent experience across all customer service and marketing channels ensuring a timely resolution of issues and concerns

Maintain content on websites, ensure all content is relevant and up-to-date

Position Requirements:

Excellent French verbal and written communication skills

Strong organizational and time management skills

Ability to collaborate well with a diverse team

To assist with tasks throughout the organization as needs demandLearn new and regularly improve existing skills

Ability to quickly adapt to new software and applications

Higher priority is given to candidates with:

Written and spoken Japanese

Written and spoken English

Customer service experience

SaaS (Software as a service) experience

SaaS help desk experienceExperience in community management

Experience with international shippingEducation:

A university-level degree or relevant work experience

Other compensation includes overtime compensation, transportation allowance, social insurance (national health insurance, welfare pension insurance, employment insurance, and worker injury insurance), and a discount system for employees to purchase merchandise sold by Bento&co.

Location:Kyoto, Kyoto Prefecture

Working Hours:9 am – 6 pm Monday - Friday Japan


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Published at 2020-07-10
Viewed: 736 times
Job ID : 27732