Chargé(e) de sites e-commerce et relation client.
|Nationality of an applicant||Not set|
|Details of the job||Venez travailler à Kyoto dans une entreprise innovante et internationale. Animation de nos sites Ecommerce, Gestion de projet, Webmarketing. Possibilité de sponsoriser visa de travail.|
|Working address||Bento&co Kyoto | 弁当箱専門店, Yaoyacho (Rokkakudori), Nakagyo Ward, Kyoto, Kyoto Prefecture, Japan|
|Requirements||French Native Level|
Description Venez travailler à Kyoto dans une entreprise innovante et internationale.Animation de nos sites Ecommerce, Gestion de projet, Webmarketing.Possibilité de sponsoriser visa de travail.
Customer Service & Content Management Specialist
Get in on the ground floor with a VC funded startup and an established e-commerce business in Kyoto. Opportunity to build a range of new skills in a growing, dynamic business.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Identify customer pain points and develop strategies to resolve concerns
Build sustainable relationships of trust through open and interactive communication
Go the extra mile to provide a consistent experience across all customer service and marketing channels ensuring a timely resolution of issues and concerns
Maintain content on websites, ensure all content is relevant and up-to-date
Excellent French verbal and written communication skills
Strong organizational and time management skills
Ability to collaborate well with a diverse team
To assist with tasks throughout the organization as needs demandLearn new and regularly improve existing skills
Ability to quickly adapt to new software and applications
Higher priority is given to candidates with:
Written and spoken Japanese
Written and spoken English
Customer service experience
SaaS (Software as a service) experience
SaaS help desk experienceExperience in community management
Experience with international shippingEducation:
A university-level degree or relevant work experience
Other compensation includes overtime compensation, transportation allowance, social insurance (national health insurance, welfare pension insurance, employment insurance, and worker injury insurance), and a discount system for employees to purchase merchandise sold by Bento&co.
Location:Kyoto, Kyoto Prefecture
Working Hours:9 am – 6 pm Monday - Friday Japan