Nationality of an aplicant

 Either Japanese Not Japanese

Working Address

 Japan  Not Japan
Job ID : 28701
0

applicants

Full-time Chinese Player Support Agents Wanted

at Keywords International

Nationality of an applicantNot Japanese
Details of the job The Player Support Agent offers customers by providing product and service information.
Working address5F, Aoba No. 1 Bldg. 2-3-1, Kudanminami, Chiyoda, Tokyo
RequirementsExcellent linguistic skills in English and Chinese
Wage1100
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MAIN JOB PURPOSEThe PSR serves customers by providing product and service information, resolving product and service problemsDUTIES AND RESPONSIBILITIESThe PSR has the following tasks:- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution- Searches internal documentation and consult colleagues to answer customer's questions and/or problems- Provides support by email, chat (as requested by the project)- Ensures quality of his/her answer by proofreading his messages- Escalate questions and comments when answer is not listed- Prepares daily activities report- Collect information about the product and escalate it to the developer- Attends meeting with client if needed- Assists team members to find answer- Helps forming new agent if requested- Works with QA Specialist to improve quality of services and productsMandatory- Interest in video game- Excellent linguistic skills in your native language and EnglishAppreciated- Customer support experience- Experience in the video game industryBenefitsFull time position The wages are from 1100 JPY per hour (Negotiable)Commuting costs are covered up 30.000 JPY per month3 time shifts, including 1 hour break:9 AM - 6 PM / 10 AM - 7 PM / 12 Noon - 9 PM



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Published at 2019-04-25
Viewed: 67 times
Job ID : 28701