2019/20 Winter Hotel Staff - NISEKO!
|Nationality of an applicant||Not set|
|Details of the job||Front Desk Agent and Drivers|
|Working address||Grand Hirafu, Hokkaido|
NISADE’s Front Desk and Guest Services team are the face of the company. As well as offering exceptional customer service, there is also a strong administrative element to this role. We are looking for superstars, ready to take on whatever comes their way with a genuine smile and classy attitude.
We are seeking friendly English-speaking staff to work on our Front Desk and within the hotel. You must have outstanding customer service skills with a sincere desire for creating a holiday of a lifetime for our Guests. Your responsibility starts from the moment our Guest checks-in, throughout their whole guest journey in resort, and until check-out. You will also ensure the smooth and effective day to day operation of the Front Desk and maintain up to date knowledge of all product, facility, promotional and event activity. With consistently high occupancy rates, there is always something to keep you motivated in this fast paced and dynamic environment.
Whether hospitality is your passion and chosen career, or whether you are simply an exceptional person ready to take on an exciting, new and fun challenge, this is an opportunity of a lifetime to work and play in the snowiest resort on earth, Niseko.
Welcoming / greeting each guest; demonstrating high quality, approachable eye contact, personalised and professional friendliness at all times
Providing a high standard of intuitive service to exceed guest expectations
Efficient, personalised and friendly Check-ins / Outs
Daily management of guest accounts and records
Making new bookings, changes to bookings and cancellations of bookings for restaurants, ski lessons, rentals etc & ensuring charges are accurately recorded
Pre-checking each booking for accurate arrival and departure bookings as well as ski rental and ski lesson vouchers etc
Promptly attending to guest requests and enquiries
Preparing Guest Arrival packs in a timely manner
To complete the guest’s registration form and ensures all details are accurately recorded
Promote winter resort activities, local area, events and campaigns, provide personalised recommendations, upsell where possible and appropriate
Maintaining the reception / lobby and Main Entrance area in immaculate condition including common area bathroom
Maintain parking area conditions
Communicating effectively with housekeeping to ensure a high level of cleanliness and additional guest requirements are appropriately undertaken
Answering telephone, email and in house guest enquiries
Assisting with carrying luggage where required and place carefully in Guest room as required
Assist with driving / transporting Guests within the village where required
Log / maintains security of Equipment, Keys, Lost and Found Items
Perform other duties as assigned by Management Team
Reporting, communication, and consultation is a must